We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Simply Colour Hair Salon Studio and its Online Store do not, under any circumstances, return or exchange used products or items. Returns are on a case-by-case basis. There is a 10% retocking fee of accepted items. 

To start a return, you can contact us at dean@simply-colour.com. If your return is granted, we’ll send you instructions on how and where to send your package. You are responsible for return shipping and must purchase shipping with a tracking number. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at dean@simply-colour.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

 

Promo Codes

Promo codes may not be used on orders previously placed. No order will be canceled to do so. Please use the code for future orders.